Return & Exchange Policy

October 3, 2026

Return & Exchange Policy

At Ghost Nails, every press-on nail set is handcrafted with care. Because our products are handmade and often made to order, slight variations may occur. Please read this policy carefully before placing your order.

Order Cancellations

You may request an order cancellation within 12 hours of placing your order.

Once production has begun, the order cannot be cancelled or modified because our nail artists may have already started creating your handmade set.

Returns and Exchanges

For hygiene reasons, we cannot accept returns or exchanges on press-on nails that have been worn, applied, tested, altered, filed, or removed from their original arrangement.

To be eligible for consideration, your item must be:

Unworn and unused
In its original condition and packaging
Complete with all nails and included accessories
Reported to us within 7 days of delivery

Please contact us before returning anything. Items sent back without prior approval will not be accepted.

Custom and Made-to-Measure Orders

Custom-designed and made-to-measure nail sets are created according to the measurements and design details provided by the customer. Therefore, these items are final sale and cannot be returned or exchanged unless they arrive damaged or incorrect.

Please carefully check all nail measurements, shapes, lengths, colors, and design details before submitting your order.

We cannot offer refunds or free replacements for sizing issues caused by incorrect measurements provided by the customer.

Handmade Variations

Each Ghost Nails set is individually handmade. Small differences in color blending, painted details, charm placement, patterns, or finish are natural characteristics of handmade work and do not constitute defects.

The finished product may vary slightly from product photographs due to lighting, screen settings, available materials, and the handmade process.

Minor handmade details—such as tiny marks, small bubbles, slight unevenness, or variations between individual nails—are not considered quality issues.

3D Charms and Pointed Designs

Some designs include raised metal charms, sculptural details, chains, crystals, or sharp decorative elements.

These details may occasionally catch on hair or clothing. Damage caused by impact, snagging, improper wear, or external force—including detached, broken, scratched, or discolored decorations—is not considered a manufacturing defect.

Please handle elaborate and extra-long nail sets with care.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery and provide:

Your order number
Clear photographs of the item and packaging
A clear unboxing video, whenever possible
A description of the issue

After reviewing the evidence, we may offer a replacement, repair, store credit, or refund where appropriate.

Claims submitted after 48 hours may not be eligible for after-sales support.

Normal Wear and Accidental Damage

Ghost Nails is not responsible for damage caused by:

Incorrect application or removal
Prolonged exposure to water, chemicals, heat, or sunlight
Improper storage
Filing, reshaping, or altering the nails
Scratches, fading, or decoration loss caused by normal wear
Accidental impact or external force
Using an unsuitable adhesive or removal method

Please follow our application, removal, and care instructions to protect your natural nails and extend the life of your press-on set.

Return Shipping

If a return is approved for reasons unrelated to a confirmed defect or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable. We recommend using a tracked shipping service, as Ghost Nails cannot be responsible for returned packages that are lost or damaged in transit.

If we confirm that the item was damaged, defective, or sent incorrectly, Ghost Nails will provide an appropriate resolution and cover reasonable return costs when a return is required.

Refunds

Once an approved return is received, we will inspect the item and notify you of the outcome.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear.

Shipping fees, customs duties, taxes, and other delivery-related charges are non-refundable unless required by applicable law or the issue was caused by Ghost Nails.